Refund policy

RETURNS & REFUNDS

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need proof of purchase.

To start a return, contact us at:

expandbeyondreality@gmail.com

If your return is approved, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

DAMAGES AND ISSUES

 

 

 

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate and resolve the issue.

 

EXCEPTIONS / NON-RETURNABLE ITEMS

 

 

 

Certain items cannot be returned, including:

 

• custom or made-to-order items
• limited production drops
• sale items
• gift cards

We also do not accept returns on items that show signs of wear or use.

 

EXCHANGES

 

 

 

The fastest way to get the item you want is to return the item you have (if eligible), and place a new order once your return is approved.

 

REFUNDS

 

 

 

Once we receive and inspect your return, we will notify you if the refund is approved.

 

If approved, refunds will be processed to your original payment method within 10 business days.

Please note it may take additional time for your bank or payment provider to process the refund.

If more than 15 business days have passed since approval, contact us at:

expandbeyondreality@gmail.com